Refund/Return Policy
At Custom Truck Equipment, Inc., we understand that everything doesn’t always work out according to plan and you may need to return your item. We want to make the process as easy as possible to get you back on the road.
Most products can be returned within 30 days of purchase, provided the items are new, uninstalled, and with the original packaging.
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If you've simply changed your mind about a product, we'll refund your purchase price or exchange it for a different one. Return shipping fees will be deducted from your refund unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
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30 days after shipment, your merchandise is no longer returnable to us but in many cases may still be covered by the manufacturer's warranty. Please refer to the manufacturer’s warranty information often found in your product's packaging or user manual, or on the manufacturer's website after 30 days.
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Some products cannot be returned or exchanged. Those include:
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Products that have been installed, used, or damaged after delivery.
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Products that were custom or special ordered.
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Products that have been modified or otherwise altered.
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Products with a broken or tampered seal.
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Products that are custom in nature (eg. Custom patterned, painted, opened electrical items, performance programmers, audio head units).
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Big and bulky items that ship via freight carrier (LTL) are not returnable.
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We may make exceptions for the following products; however, you will have to cover return shipping expenses:
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If products were shipped by freight carrier, typically oversized and heavy items, and the product was defective, you received the wrong product, or the shipment arrived damaged.
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If products need to be returned from outside the continental U.S., and the product was defective, you received the wrong product, or the shipment arrived damaged.
We expressly disclaim liability or responsibility for reimbursement or refund of any additional service costs, fees, or expenses arising from, in connection with, or related to your purchase of an item from Custom Truck Equipment, Inc. If you have any questions about whether the product you wish to return falls into one of those categories, please contact our customer service team.