Shipping Policy
All of us here at Custom Truck Equipment, Inc. do our very best to ship products in a timely matter. On occasion shipping may be delayed due to product availability and the custom build nature of many of our products.
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If your order is of an urgent nature and requires express delivery, you should call us at 1-605-336-1727 or email to: ctesupport@nattinc.com We will be happy to see if your item is available for immediate shipping.
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Note: Orders placed after 2pm Central time will not be processed until the next business day.
Many orders are shipped the same day they are processed but some packages may take 2 to 4 business days before they are shipped out.
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Products that are made to order require an extended lead time due to manufacturer production.
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Ground Delivery packages should be delivered in 3-7 business days.
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For all damaged items you must keep original packaging for claims to be processed.
Although online checkout shows UPS delivery, products are shipped via UPS, Spee-Dee, Federal Express, LTL or USPS depending on the availability of the item and the warehouse location.
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FREIGHT SHIPPING
Larger items, including some toolboxes, some ladder racks, some salt spreaders, etc., are shipped via truck freight and will require signature for delivery.
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Important Note:
Please carefully inspect your package for damage before accepting delivery. If you see any damage, either note it on the delivery receipt, or refuse delivery and call us immediately. If the product is delivered damaged and not noted, you will be responsible for all fees.
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SHIPPING TO ALASKA, HAWAII, GUAM, PUERTO RICO, ARMED FORCES AMERICA OR PACIFIC
Shipping charges will be applied at $3.00 per pound to your invoice for your purchase before we send the item for processing. We are currently unable to provide real-time shipping quotes to these locations.
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Please note that UPS, DHL, and Federal Express do not ship to post office boxes. If you need your shipment to go to a P.O. Box, please call us at 1-605-336-1727 to place your order.
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INTERNATIONAL SHIPPING
We currently do not ship internationally.
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SHIPPING TO APO/FPO ADDRESSES
Unfortunately, due to size limitations by the United States Postal Service there are many items that are not eligible for shipment to APO addresses.
Please call us to place an order to an APO/FPO address.
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FREE SHIPPING
Any product that offers free shipping applies only to ground shipping on items that are not oversized anywhere within the lower 48 states in the USA.
Thank you for your business!